Privacy Policy

This Privacy Policy ("Policy") sets out the basis on which pk34 ("pk34", "we", "us", "our"), the operator of the website accessible at pk34.cam ("Platform"), collects, uses, discloses and otherwise processes personal data relating to users of the Platform ("you", "your", "User").

pk34 is committed to protecting your privacy. We process personal data only in ways described in this Policy and in compliance with applicable data protection legislation. By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside our Terms & Conditions. In the event of any inconsistency, this Policy governs with respect to data protection matters.

The following definitions apply throughout this Privacy Policy:

For the purposes of applicable data protection law, pk34 acts as the Data Controller in respect of personal data collected through the Platform. Our designated contact for privacy-related matters is:

Users may direct any privacy enquiries, rights requests or complaints to the contact details above. We will acknowledge all privacy-related correspondence promptly.

pk34 collects personal data through several channels, as described below.

4.1 Data You Provide Directly

When you register an account, complete KYC verification, contact our support team or use Platform features, you may provide the following personal data:

• Full legal name as it appears on your CNIC or other government-issued identity document;
• Email address and, where applicable, mobile telephone number;
• Date of birth (for age verification purposes);
• Residential address;
• CNIC number and a copy of your CNIC or equivalent identity document;
• Payment method details (e.g., bank account number, wallet identifier) — held only to the extent necessary for transaction processing and withdrawal verification;
• Any correspondence or communications you send to pk34 via email, live chat or contact forms.

4.2 Data Collected Automatically

When you access the Platform, certain technical data is collected automatically by our systems and third-party analytics tools, including:

• Internet Protocol (IP) address and approximate geolocation derived therefrom;
• Device type, operating system and browser version;
• Pages visited, features accessed and time spent on the Platform;
• Referring URL and search terms used to find the Platform;
• Cookie identifiers and session tokens (see Section 10).

4.3 Data from Third Parties

We may receive personal data about you from third-party KYC and identity verification providers, fraud prevention agencies and, where applicable, payment processors — solely for the purpose of verifying your identity and maintaining platform security.

We process personal data only where a lawful basis exists to do so. The principal bases on which we rely are as follows:

Personal data collected through the Platform is used for the following purposes:

• Account Management: Creating, verifying and administering your user account, including password resets and account preference settings;
• Identity Verification (KYC): Confirming your identity and age as required by the operator's compliance framework and applicable AML obligations;
• Transaction Processing: Facilitating deposits, withdrawals and bonus credit allocations in PKR and other accepted currencies;
• Customer Support: Responding to your enquiries, resolving disputes and providing technical assistance via email, live chat or other support channels;
• Fraud Prevention & Security: Detecting and investigating suspicious activity, protecting account integrity and preventing unauthorised access;
• Responsible Gambling: Monitoring account activity for indicators of problem gambling behaviour and, where appropriate, applying limits or flagging concerns in line with our responsible gambling obligations;
• Legal Compliance: Meeting regulatory reporting requirements, responding to lawful requests from law enforcement or regulatory authorities and maintaining records as required by applicable law;
• Platform Improvement: Analysing aggregated, anonymised usage data to understand how the Platform is used and to improve its performance, content and user experience;
• Marketing Communications: Sending promotional emails or notifications about relevant offers, new features and sports betting markets — only where you have given explicit consent, and always with a clear opt-out mechanism.

We do not use personal data for automated decision-making that produces significant legal effects without human review, except where required by applicable law or with your prior explicit consent.

pk34 does not sell, rent or trade your personal data to any third party for their own commercial purposes. We may share personal data in the following limited circumstances:

7.1 Service Providers (Data Processors)

We engage third-party service providers who process personal data on our behalf, strictly under written data processing agreements and only for the purposes described in this Policy. These include:

• KYC and identity verification providers;
• Payment processing intermediaries and fraud screening systems;
• Cloud hosting and data storage infrastructure providers;
• Analytics and performance monitoring tools;
• Customer support software providers.

7.2 Legal and Regulatory Disclosure

We may disclose personal data to regulatory bodies, law enforcement agencies, courts or other competent authorities where we are legally required or compelled to do so, or where disclosure is necessary to protect the safety of users or third parties.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or a material part of our business assets, personal data held by pk34 may be transferred to the acquiring entity. We will notify affected users in advance where practicable and required by applicable law.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods we apply are as follows:

Where there is no specific legal or regulatory obligation requiring retention, we will delete or anonymise your personal data when it is no longer needed for the purpose for which it was collected.

pk34 implements a range of technical and organisational security measures to protect personal data against unauthorised access, loss, alteration or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and our servers is protected using industry-standard TLS (Transport Layer Security) encryption;
• Encryption at Rest: Sensitive personal data stored on our servers, including identity documents and financial account details, is encrypted at rest;
• Access Controls: Access to personal data is restricted on a need-to-know basis; staff with access to personal data are bound by confidentiality obligations;
• Secure Infrastructure: Platform data is hosted on secure server infrastructure operated by vetted providers with appropriate physical and logical security controls;
• Regular Security Reviews: We conduct periodic reviews of our data security practices and update our controls in response to emerging threats;
• Incident Response: In the event of a data breach that poses a risk to user rights and freedoms, we will notify affected users and, where required by applicable law, the relevant supervisory authority within the legally prescribed timeframe.

The Platform uses cookies and similar technologies (including local storage, session storage and web beacons) to operate essential functions, analyse usage patterns and enhance your experience.

10.1 Types of Cookies We Use

10.2 Managing Cookies

You can manage your cookie preferences at any time through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies may impair the functionality of the Platform. For detailed instructions, refer to the help documentation for your browser.

As an internationally operating platform, pk34 may transfer personal data to servers, processors or affiliates located outside Pakistan. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your personal data, including:

• Contractual data protection obligations binding on the recipient (standard contractual clauses or equivalent);
• Transfers only to jurisdictions that provide an adequate level of data protection as determined by applicable law;
• Where required, your explicit consent to the transfer.

Pakistani users should be aware that data transferred outside Pakistan may be subject to the laws of the recipient country. We take reasonable steps to ensure that your data receives protection equivalent to the standards described in this Policy regardless of where it is processed.

Subject to applicable law, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, contact us at the details provided in Section 15.

The Platform is strictly intended for adults aged 18 years or older, or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect personal data from individuals under the age of 18.

If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. Age verification is conducted as part of our KYC process to prevent minors from accessing real-money features.

pk34 reserves the right to update or revise this Privacy Policy at any time. Any material changes to the way we process personal data will be communicated to registered users via the email address associated with their account or by displaying a prominent notice on the Platform.

The effective date of the current version of this Policy is stated at the top of this page. We encourage you to review this page periodically to stay informed of how we protect your data. Your continued use of the Platform following the publication of any revised Policy constitutes your acceptance of the changes.

For any questions, concerns or requests relating to this Privacy Policy or your personal data, please contact us using the details below. We are committed to addressing all privacy-related enquiries promptly and thoroughly.